There must be some reason that when I mention business systems, you might think of computers storing and processing data, like a ‘point of sale’ system for retail stores. That’s what many small business owners picture. And they think these type of systems aren’t for them..
Well, that type of system may or may not be for your business.
But, a business system isn’t just hardware or software.
- It’s the way that you do any part of your business. It’s how you do things. You may not be aware of using systems, or you just may not using them efficiently.
Your own business support system typically is a disciplined, regular procedure or process running your business operations.
As an example:
The role of business support systems in a service provider is to cover four main areas – write down the steps that need to happen within each area of:
· Product management
Do you know what you need to work on that ties in with your customers’ solutions and needs?
· Client management
Do you have a CRM (customer relationship management) system? If not, do you at least mark your calls and conversations on a calendar of sorts – so you can follow up and know what has been discussed?
· Income management
Do you keep track of the sales? If you start small, then each piece of money coming in can be put into the system right away and not lost.
· Order management
Is it online – by phone? What is your system here?
Ask yourself for each bulleted point above:
· What takes place on a regular basis – or what needs to happen regularly to move your business forward?
· Add your own bullets for what you need to take care of to make your business move forward.
I regularly urge my own clients to get everything they know about their business out of their head and onto paper. I’m urging you now to do the same with your systems.
Start writing out how you do things in your business.
Do this in detail. For each area, make a very detailed description of every step in the process. Include what you do and why you do it. Include the subtle parts that make your company uniquely you. Include the parts that you are proud of. Include the tricks that make it efficient. Include what you tried that didn’t work and explain why.
Systems can actually be helping you keep focused on your Daily Income Producing Activities. So, what’s stopping you?
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7 thoughts on “Got Systems Control?”
Thanks very interesting blog!
Jumeirah Beach Park recently posted..Jumeirah Beach Park
We have been looking at the importance of systems here. They make a huge difference.
Michelle DeBerge recently posted..5 Reasons Obstacles are Good
Thank Michelle, Yep, systems are what has helped me help others become more successful – thank you so much for dropping by – I hope to see you again! 🙂
I need a system for marketing. One that works consistently, that I can do fairly easily. There are things I do regularly, but no plan that seems to stick or work perfectly.
Jeanine @ Mystic Comfort recently posted..The Heroine’s Journey
Hi Jeanine, I think you’re talking about having a marketing calendar of your routine income producing activities. Once you have something that works – you seem to want to stick to it! Hope to hear from you again 🙂
Great info – glad to see it working in action!
Jennifer Medeiros recently posted..Happy Bean Day 2014! Recipes For The Musical Fruit
Thanks Jennifer – Hope to see you here again!
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