– You’re passionately committed to your work and your customers. I know because that’s what many of you tell me!
Then give them more than they expect.
Be responsive. accessible, available, and willing to help customers whenever they have a problem. It also means keeping them informed and providing the service as soon as possible.
Be Emphatic ~ Being empathetic means putting yourself in the customer’s shoes, trying to ‘get’ their point of view, and feeling.
==> It means listening intently, asking the right questions, speaking their language, and tailoring your services to help, as best you can.
Anticipate a need and fill it. Customers are more loyal and willing to forgive errors when your dedication is obvious.
==> Answer a question before they ask it. Delivering more than they expect is one of the most powerful ways to gain customer loyalty.
Remember, your efforts you make to keep your customers happy and wanting more of you is always going that extra mile that will increase your customer loyalty.
Customer retention and loyalty isn’t the result of doing any one thing better. It’s the result of doing a lot of things better.
You can measure the success of your business by the behavior of your customers. Knowing your customers and how to treat them…It’s your business survival kit.
This is something we can all pin up and look at regularly…
What Is a Customer?
(Poster in the headquarters of L.L. Bean)
A Customer is the most important person ever in this office – in
person or by mail.
A Customer is not dependent on us – we are dependent on him.
A Customer is not an interruption of our work – he is the purpose of it.
We are not doing a favor by serving him – he is doing us a favor
by giving us the opportunity to do so.
A Customer is not someone to argue or match wits with. Nobody ever
won an argument with a customer.
A Customer is a person who brings us his wants. It is our job to
handle them profitably to him and ourselves.
You know your clients are the most important asset you have. So always remember to treat them extra special. Unless, I’m wrong about all of this? What do you think…
For help with understanding your target audience better, you can ask about the strategies you need to take…Get started, stay on your path, and keep going strong. The foundation of your business are your leads, your contacts…Want to learn more about Build Your Business, Build Your List? Ask me how I added over 1000 new subscribers to my list in just 4 months…
Then join other small businesses at our Weekly no-cost Open Forum live Q&A call at==> Tired of working too hard to build your list?
“One of the things that’s been very difficult has been to see what it looks like to bring someone onto my team, all the steps involved – now I have more of a mental picture of what that would look like after our conversation. And know why it’s important to take steps that have proven successful. It feel like it’s more possible. ” Sue Mandell